Frequently asked questions

It depends on the cause: if the incompatibility results from incorrect data in Partigo's catalogue, the return carries no charge; if instead you chose a part based on correct catalogue data that then does not fit your vehicle, the ordinary withdrawal regime applies, with the related costs.

Yes, all prices are in euros and include VAT. Any shipping costs are shown separately before you confirm the order.

For every price reduction we also show the lowest price applied in the previous 30 days, in accordance with price transparency regulations.

Yes. If you buy with a VAT number for professional purposes, different conditions apply from those reserved for consumers (no 14-day right of withdrawal and no 24-month guarantee of conformity): the provisions dedicated to Business Customers apply.

You select the product, check your cart, enter your billing and shipping details, choose the payment method, review the summary (price, shipping, any charges) and confirm with the “Order with obligation to pay” button. The contract is considered concluded when you receive the order confirmation by email.

No, deliveries are made exclusively within Italy, through qualified express couriers.

Average delivery times are shown on the product page and during the checkout process; they are indicative, without prejudice to the legal maximum of 30 days from the conclusion of the contract.

The courier makes the delivery attempts provided for by its own standards; if the goods remain in storage beyond the communicated deadlines and are not collected, the order is considered terminated and you receive a refund, minus the costs of shipping, storage and return of the goods.

No, payment data is processed directly by the payment service provider: Partigo does not come into possession of the full details of payment instruments.

Klarna is among the accepted payment methods; for the terms of any instalment payment, refer to what Klarna offers at checkout.

Yes, all payments are handled by Stripe, in accordance with the highest security standards in the industry.

Through the digital function available in your account area, or by completing the Standard Withdrawal Form and sending it to info@partigo.it or to the certified email (PEC) address matheria@pec.net.

No, uploading photos is optional and only serves to make the logistics of the return easier: it is never a condition for the request to be valid.

Yes, but this information is only used for quality control when the goods come back: it does not in any way affect the validity of the withdrawal request.

Yes: sealed goods that are not suitable for return for hygiene or health protection reasons, if opened after delivery (e.g. sealed liquids and consumables). Electrical or electronic components, however, can always be returned, even if installed.

Within 14 days of notifying the withdrawal.

Through the dedicated form in your account area, stating the plate, chassis number, mileage at the time of installation and removal, a description of the defect and at least two photos of the product.

Normal wear and tear of the component and defects resulting from incorrect or non-professional installation.

Partigo gives its decision within 4 weeks of receiving the product at its warehouse.

No. Requesting an invoice does not make you lose consumer status: you still have the right to the 24-month guarantee. Only those who buy in the course of an entrepreneurial, commercial or professional activity are “professionals”, with different conditions.

We notify you with the reasons and the photographic documentation of the inspection; the product remains at your disposal in the warehouse for 30 days, within which you can ask for it to be shipped back (at your expense) or collect it in person.

Put the product back in its intact original packaging, inside a second protective package, avoiding applying stickers or shipping labels directly to the product's packaging.

€5.99 per return shipment (a single amount, regardless of the number of parcels returned) in the case of withdrawal without particular reasons. It is free if the product received is wrong, incompatible due to a catalogue error, damaged during transport or defective.

For withdrawal, within 14 days of notification of the decision, and in any case within 3 working days of completing the check on the product returned to the warehouse. For the guarantee, the claim is processed within 4 weeks of the product being received at the warehouse.

As a rule with the same payment method used for the purchase, at no cost to you. Alternatively you can choose a shopping voucher of the same amount, valid for 12 months; if it expires unused, you are still entitled to a cash refund of the remaining part. For warranty claims relating to purchases made more than 6 months earlier, if the payment system no longer allows the credit to the same instrument, the refund is made by bank transfer.

Not at the moment: the reference to the statutory rules mentioned above remains in force.

No, the platform was shut down on 20 July 2025 and is no longer active. In the absence of an out-of-court settlement, the court of your place of residence or domicile has jurisdiction, if in Italy.

It depends on the type: account-related data, for the whole duration of the relationship and up to 10 years after the last transaction; contractual and accounting data, 10 years; data for marketing purposes, until consent is withdrawn or at most 24 months after the last interaction.

Yes: technical cookies necessary for the site to work and non-technical cookies (analytics, profiling and marketing) that require your explicit consent via the banner. You can manage your preferences at any time from the “Cookie preferences” link in the site footer.